Customer success stories

Flotsam Surf ( www.flotsamsurf.com ) is more than a surf shop; it's a community hub for Ocean City’s surf enthusiasts and home to the popular “Quiver Club,” a  membership program that gives surfers access to high-quality custom and hand-made boards around the clock. But until recently, Flotsam’s  technical infrastructure was anything but cutting-edge.

The shop’s rudimentary network couldn’t keep up with growing  operational needs. Slow internet, unreliable Wi-Fi, no security systems,  and a lack of connectivity meant staff had to rely on manual processes  and customers were often left waiting, which can be especially  frustrating when the surf was perfect at dawn and the shop wasn’t yet open.

Flotsam turned to Reliable Network Consulting to overhaul their digital infrastructure. The result was a complete, modern network built from the ground up:

• High-Speed Wireless Access: A fast, modern Wi-Fi network now powers every corner of the shop and provides seamless complimentary guest access for customers and club members.
   
• Robust Core Network: With a solid and scalable backbone, Flotsam now has the technical foundation to support current operations and future growth.
   
• Upgraded Internet Service: Reliable secured new, high-speed internet service that powers both front-of-house and behind-the-scenes operations.
   
• Comprehensive Surveillance: A networked camera system enhances site security and provides oversight of club activities and inventory.
   

Since the network rebuild, Flotsam Surf has implemented several game-changing upgrades:

• Coded Door Access for Members: Quiver Club members can now access the shop outside of regular hours using secure Wi-Fi-powered door codes. Early morning surfers can grab their gear when the swell is up; no staff required.
   
• Automated Inventory Management: Thanks to the  reliable network, Flotsam developed a custom system that automates the board checkout process. Members can now select, check out, and track equipment in seconds; no forms, no waiting.
   
• Smarter Security: Surveillance doesn’t just keep the  site secure, it also helps monitor equipment usage and supports the automated inventory system, creating a smart and safe environment for  members.
   

With a network designed and implemented by Reliable Network Consulting, Flotsam Surf has redefined what’s possible in surf retail  and club membership services. They've turned what was once a manual staff-intensive process into a seamless, tech-enabled experience that  aligns perfectly with the surf lifestyle; flexible, fast, and always ready for the next wave.

And this is just the beginning. With a powerful network in place, Flotsam is poised to expand offerings, explore new technologies, and  continue shaping the future of surf retail without ever worrying if the tech can keep up.

Want to see how a smarter network can transform your business?  Reach out to Reliable Network Consulting, where innovation meets reliability.

The Challenge: Aged Infrastructure Causes a Tech Debt Risk

Mazraani Liguori & Farmer LLP (www.mllawnj.com) is a respected law firm located in Central New Jersey. Known for delivering exceptional legal services, the firm depends on reliable, secure, and efficient technology to support its operations, staff productivity, and client communications.  Before partnering with Reliable Network Consulting, Mazraani Liguori & Farmer was operating on a network built with consumer-grade equipment. This outdated and underpowered infrastructure led to unreliable network performance, slow and unsecured wireless access, an aging file share system prone to failure with no structured backup or disaster recovery plan.  The firm recognized that its IT environment was not keeping pace with its evolving business needs, there was limited scalability for future growth, and they needed a strategic partner to help build a robust and secure network.

The Solution: Stability and Reliability to Take This Firm to the Next Level

Reliable Network Consulting conducted a full assessment of the firm's existing infrastructure and delivered a tailored, business-grade IT solution that addressed both current needs and future growth.

Infrastructure Upgrade: From Consumer-Grade to Enterprise-Ready

Replaced existing hardware with robust, business-class networking equipment designed for professional use. This upgrade significantly improved network speed, reliability, and capacity. In addition to the hardware replacement, the entire network infrastructure was redesigned to optimize performance and support future growth.  As part of this transformation, enhanced network segmentation and security protocols were implemented.

Next-Generation NAS System with Cloud Backup and Disaster Recovery

Retired the aging file share system and deployed a modern NAS (Network Attached Storage) solution with current, high-performance hardware, built-in fault tolerance and redundancy (RAID configuration), and continuous access to critical files.  Integrated a secure cloud backup solution with automated, scheduled backups, encrypted offsite storage, and full disaster recovery capability, ensuring business continuity in the event of data loss or system failure.

Enhanced Wireless Network

Deployed a segregated guest wireless network, ensuring visitors have access without compromising internal systems.  Upgraded corporate wireless to deliver faster speeds, stronger encryption and security, and wider coverage across the office.

Remote Access Capabilities

Implemented VPN (Virtual Private Network) functionality, allowing staff to securely connect to the office network from remote locations, which is a critical feature for modern legal work.

Results & Impact: A Reliable, Resilient, and Scalable IT Environment

Since the infrastructure overhaul, Mazraani Liguori & Farmer has experienced a complete transformation in their IT operations. The firm now benefits from a stable, secure, and future-ready network that supports both day-to-day activities and long-term growth.  The new enterprise-grade infrastructure has delivered exceptional uptime, with no recorded downtime since the upgrade. Improved hardware and intelligent network design have eliminated the previous instability caused by consumer-grade equipment, allowing the staff to work with confidence and efficiency.  

The upgraded NAS system now provides sufficient storage capacity to meet current and future needs, redundant hardware and RAID protection, mitigating risks of data loss or system failure, and fast, reliable access to files across the firm.  Unlike the previous setup, the firm no longer worries about running out of space or facing sudden hardware issues — the storage solution is both robust and future-proof.  The cloud backup solution implemented by Reliable Network Consulting has proven to be a critical safeguard. Backups are performed automatically and consistently without interruption, ensuring that all data is securely stored offsite, easily recoverable in the event of a disaster, and monitored for integrity and compliance.  This layer of protection has brought peace of mind to the firm’s leadership, knowing that sensitive client data is secure and recoverable under any circumstance.

The newly implemented VPN capabilities have been embraced by the staff and are now used regularly. Attorneys and support staff can securely access files and systems remotely, enabling flexible work arrangements, improved productivity outside the office, and consistent security protocols regardless of user location.  Across the board, the firm has reported positive feedback from team members regarding the speed, reliability, and usability of the new systems. Staff can now focus on serving clients without the frustrations of connectivity issues or slow systems.

A to Z Psychological Services (www.atozpsych.com), a mental health practice offering in-person and telehealth services, was facing persistent network issues that were beginning to impact clinical care and internal operations. After repeated attempts with different solutions, the wireless infrastructure remained inconsistent, making virtual appointments unreliable, and the overall network lacked the segmentation and security required for efficient and safe data handling.  To address these challenges, A to Z engaged Reliable Network Consulting for a full assessment and targeted network upgrade.

Assessment and Discovery

Reliable Network Consulting began by performing a thorough analysis of the firm’s network infrastructure. This assessment revealed key issues:

• Underperforming Wireless Coverage: Clinicians experienced frequent poor signal and unreliable connections during telehealth sessions.
• Flat Network Architecture: All devices and systems shared the same network, which limited performance and created potential vulnerabilities.

These findings made it clear that a more structured, secure, and scalable network environment was necessary to support both clinical and administrative operations.

Implementation

Reliable Network Consulting developed a customized plan focused on improving wireless reliability, introducing network segmentation, and preparing the environment for centralized data storage.

Key components of the implementation included:

• Wireless Infrastructure Overhaul: High-performance wireless access points were installed and configured to deliver reliable, consistent coverage throughout the office.
• Network Segmentation: The network was logically divided to isolate traffic between clinical systems, administrative devices, and guest users. This reduced congestion and enhanced data security.
• Security Enhancements: Firewall rules and access controls were updated to protect sensitive systems while maintaining ease of use for staff.
• NAS Integration: A customer-provided storage device was incorporated into the segmented network, allowing for secure, efficient storage and retrieval of important data.

Results

The improvements delivered by Reliable Network Consulting had a noticeable and immediate impact on the day-to-day operations of A to Z Psychological Services:

• Reliable Connectivity: Clinicians can now conduct virtual appointments and routine activities with stable, uninterrupted wireless access.
• Improved Security Posture: Segmentation and access controls have significantly reduced exposure to internal and external risks.
• Efficient Office Operations: Staff benefit from faster network performance and secure, centralized access to shared files and resources.
• Scalability: The updated infrastructure is built to support future growth, whether through expanded telehealth offerings or additional technology adoption.

These strategic upgrades provided A to Z Psychological Services with a resilient and secure foundation for delivering care and managing operations. Since implementation, A to Z has deployed a new physical security system that leverages the updated network and easily controls site access.  By addressing the root causes of performance and security issues, the firm is now better positioned to serve its clients both in-person and remotely, with confidence in the technology that supports their work.